Help center

Short, plain answers — the same help that ships inside SwapProof. No sign-in needed to read them.

“He says we never serviced his unit”

Search the site, open the placement, open History, and send the record. Thirty seconds, cold.

Add your units and the sites they sit on, run a route day, and send a record — the whole loop in a few minutes.

Publishing a route day copies everything the driver needs onto his phone. The day then runs with no signal at all.

Route suggestions preview as a diff you apply or discard — and a locked or serviced stop never moves.

Every completed stop composes a record: photos, timestamp, GPS when permitted, the serials, the driver.

Cycles run 28 days from each placement’s anchor date — thirteen a year, not twelve. Mid-cycle changes land as proration lines on the NEXT invoice.

A swap moves a specific serial off a site and another one on, and the counts always reconcile.

Winter: everything goes read-only at a low monthly rate, and your record archive stays live and shareable.

Drivers see today’s stops, checklists, and site contacts — never pricing or billing.

Everything, JSON or CSV, on every plan, forever. Including while paused. Including the day you leave.

The code comes by email as six digits. Check spam, confirm the address, and re-send — there is no password to reset.

You send records and invoices yourself, on your own channel — so check where it went, then re-send from the app.

The exact lines the app shows when something needs a look — and what to do about each. Most mean your work is safe.

Every stop, stamped.