What a message in the app means

These are the messages the app puts on screen when something needs your attention, with what each one means. Most of them mean your work is already saved and a retry will clear it.

“Sync failed — your work is still saved on this device.” Your check-offs and photos are held on the phone; nothing was lost. Get back into coverage and they upload on their own. If the pending count stays stuck once you have signal, close and reopen the app.

“…stop(s) didn’t sync — still saved here, will retry.” The number is how many are still pending. The day is safe on the device and the app keeps retrying — you do not have to do anything but get back on signal.

“Couldn't load the week” with “Check your connection and pull to refresh.” The schedule needs a connection to load the week. Check signal and pull down to refresh.

“Couldn’t load requests” with “Check your connection and pull to retry.” Same story for the request inbox — pull to retry once you are back on signal.

“Fix or remove the flagged rows first — a batch imports all-or-nothing.” A unit import is all-or-nothing on purpose, so a half-imported yard never happens. Fix or delete the flagged rows, then import again.

“Import failed — nothing was written.” The batch was rejected whole; your yard is unchanged. Fix the file and re-import.

“Couldn't find that address — drop the pin on-site.” We could not place that address on the map. Drop the site pin by hand — it is most accurate done standing on the site the first time.

“Could not open checkout. Try again in a moment.” The billing page did not open. Try again shortly; if it keeps failing, check your connection.

“Couldn’t create the link — check your connection.” The share-history link needs a connection to create. Reconnect and try again.

The two sign-in lines — “We couldn’t send that code — check the email and try again.” and “That code didn’t match. Codes expire after an hour.” — have their own article above. Short version: fix the address or send a fresh code.