Your customer says the record never arrived
You send records and invoices yourself, on your own channel — so check where it went, then re-send from the app.
A record leaves your phone the way you send it: texted or emailed straight from the share sheet, or as a history-page link you paste into a message. We do not email your customers for you, so if one says a record never arrived, the first thing to check is where you sent it.
Confirm the address or number you shared to. A record forwarded to the wrong contact, or an email that dropped into a spam folder, is the usual cause. Re-send it from the placement’s History tab and it goes again.
For a customer who argues often, send the Share history page link instead of one-off records. That is a live page of every record for the site; bookmarked once, it never depends on a single email getting through.
Invoices work the same way — you send them yourself, on your own channel, with your own payment link, and nothing goes to a customer on our initiative. If a customer did not get an invoice, re-send it from the invoice screen and check the address.
If you emailed it and it bounced, the address is wrong or the mailbox is full — get a good address and re-send. When a real person needs to dig in, contact us from the address on your account.
Do this in SwapProof, free to start
Every stop, stamped.