Terms of Service

Effective date: upon publication · Last updated: July 24, 2026

These Terms of Service (the "Terms") are an agreement between you and Ardeo Labs LLC, a Florida limited liability company ("we," "us"), governing your use of SwapProof — our apps, website, public request pages, service-history pages, record PDFs, service agreements, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to ourPrivacy Policy.

1. The Service

SwapProof helps portable-sanitation and related field-service businesses track a unit fleet, schedule and run route days, record what was serviced, and invoice their customers on 28-day cycles. It is a tool for your business: we provide software, and we do not provide sanitation, transportation, disposal, or compliance services. You remain responsible for the accuracy of the data you enter, for your business decisions and prices, and for your obligations to your customers and under law.

2. Your account, your team, your drivers

You must be at least 18 and able to form a binding contract, and you must be authorized to act for the business you register. Keep your credentials secure; you are responsible for all activity under your organization, including members you invite.

Driver accounts are restricted-role accounts you issue to your personnel. You are responsible for (a) your authority to create them, (b) informing drivers that the app records photos, capture timestamps, and — where device permissions allow — the location at the moment of photo capture in the course of their work, and (c) obtaining any consent your jurisdiction or employment relationship requires. The app does not track any user's location in the background or between stops.

3. Plans, billing, and cancellation

• Free plan. No card required. Limits are shown in the app and on the pricing page and include watermarked records and unit and placement caps.
• Paid plans. Billed by subscription (monthly or annual) through Stripe on our website. Prices and inclusions are stated at checkout. Subscriptions renew automatically until canceled.Drivers are never billed per seat — driver seats are unlimited on every paid plan.
• Off-season pause. Where offered, the pause plan is a reduced-price downgrade that makes your organization read-only while keeping your service archive live, shareable, and exportable. One action resumes your prior plan.
• Price changes. Your recurring price can change only with at least 30 days' advance notice, taking effect at your next renewal — never mid-period. Annual plans keep their rate through the end of the paid year.
• Promotional pricing (including founding-cohort pricing) is time-limited as disclosed at purchase and rolls to the then-current list price at the end of the disclosed period.
• Cancellation. Cancel anytime from the billing portal; your plan stays active through the end of the paid period, then converts to the Free plan. Your data is not deleted on cancellation, and export remains available.
• Refunds. Except where required by law, payments are non-refundable; we may issue refunds or credits at our discretion — if something went wrong, email us and we'll be reasonable.
• Taxes. Prices exclude applicable taxes, which are added at checkout where required.

4. We never touch your money

SwapProof is not a payment processor, money transmitter, or party to transactions between you and your customers. Invoices composed in SwapProof are your invoices. Payments flow through your own payment links and processor accounts; your customers pay you directly. We do not hold, transmit, or take custody of funds, we take no percentage of any placement, and we have no responsibility for your customers' payment performance or for disputes between you and them. If a future optional feature initiates charges through your own processor account, it will be governed by additional terms presented when you enable it.

5. We record; we do not certify

This section matters more than any other. SwapProof documents what you did — it does not make your service compliant, and it does not certify anything.

• Checklists are yours. Service checklists — including any templates that reference industry guidance and that we offer as starting points — are owned, edited, and completed by you. Completing one in SwapProof records your attestation that you performed those steps.
• Records are records. A proof-of-service record reproduces your checklist entries, photos, and timestamps. SwapProof records service completion; it does not certify sanitation, safety, or regulatory compliance. We do not verify the accuracy of entries and make no representation to any third party who views a record or a service-history page, and we do not warrant that any general contractor, insurer, municipality, or other party will accept one.
• Reference content is informational. Disposal logs and unit-count guidance are exportable records and reference material only. They are never computed compliance, and they are not legal, safety, or regulatory advice.
• You are solely responsible for your service quality, your disposal practices, your permits and licensing, and your compliance with applicable laws and standards. Nothing in the Service reduces that responsibility or transfers any of it to us.

6. Suggestions, never shuffles

Route order in SwapProof is a suggestion: a deterministic proposal computed from your own data, previewed as a diff, and applied only by you or your driver. Stops you lock keep their positions, completed stops are frozen, and no background job ever reorders or reschedules anything. Regenerating a schedule never moves a visit you moved, completed, or flagged as an exception; cadence changes affect future visits only. Distances are labeled straight-line estimates, not drive times. You decide the route actually driven, and we are not responsible for routing outcomes, travel decisions, or site-access decisions.

7. Site pins and addresses

A pin we geocode when you create a site is a convenience, not an authority: it is never auto-confirmed, and once confirmed on site it is your data and is not silently re-geocoded. Editing an address flags the pin unconfirmed. Navigation is handed off to your device's maps app; we make no representation about the route it chooses.

8. Your content and our license

You own your content — customers, sites, units, placements, records, photos, invoices, and everything else you put in. Export (JSON/CSV) is available on every plan, free, forever, including after cancellation and during an off-season pause. You grant us a limited, non-exclusive license to host, process, transmit, store, back up, and render your content solely to operate, secure, and improve the Service — including composing the records, PDFs, and public pages you create. We do not sell your content, and we do not use it to train AI models (the Service has no AI features).

You are responsible for having the necessary rights to the content you upload, including your customers' contact information and any images of people or property.

9. Public pages and links

Service-history pages, record PDFs, service agreements, and your public request page live at unguessable links. Anyone holding a link can view that page until you rotate or disable it — treat a link like the document itself. Records and history pages composed on the Free plan carry a SwapProof watermark; removing or obscuring it is a breach of these Terms.

10. Your public front door

The public request page accepts requests for a quote, nothing more. There is no self-serve booking, no marketplace, no platform-set prices, and no consumer checkout: a request is quarantined untilyou accept it, and accepting is your act and creates a relationship between you and that customer only. Accepts may count toward your plan's metered limits where they create billable placements.

11. Acceptable use

Don't: break the law; infringe others' rights; upload content you lack rights to; attempt to access another organization's data; send spam through the Service; upload malicious code; probe, overload, scrape, or reverse-engineer the Service; resell it; use records or history pages to misrepresent services performed; or use the Service to build a competing product. Usage limits are enforced in-product; attempting to evade them is a violation of these Terms. We may suspend accounts for abuse, fraud, or security risk, with notice where practicable.

12. Our IP

The Service — software, design, and branding — is ours or our licensors' and is protected by IP laws. These Terms grant you a limited, revocable, non-transferable right to use the Service for your business; no other rights are granted. Feedback you send us may be used without obligation.

13. Third-party services

The Service interoperates with third-party services (Stripe for our billing, your own payment providers, app stores, your device's maps app). Their terms govern your use of them; we are not responsible for third-party services.

14. Termination

You can stop using the Service or delete your account at any time. We may suspend or terminate accounts that violate these Terms or create legal exposure. If we terminate your account, export remains available for90 days, after which content is removed per the Privacy Policy retention terms. On account deletion you initiate, the grace window and purge schedule in thePrivacy Policy apply. Sections 4, 5, 8, 12, 15, 16, 17, and 18 survive termination.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. OFFLINE OPERATION DEPENDS ON YOUR DEVICES; SYNCHRONIZATION OCCURS WHEN CONNECTIVITY RESUMES. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THE SERVICE IS FINANCIAL, TAX, LEGAL, SAFETY, OR REGULATORY ADVICE.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA (BEYOND OUR BACKUP OBLIGATIONS); (B) WE ARE NOT LIABLE FOR DISPUTES BETWEEN YOU AND YOUR CUSTOMERS OR YOUR PERSONNEL; AND (C) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DON'T ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

17. Indemnification

You will defend and hold us harmless from claims arising out of your content, your service work and customer transactions, your use of records or history pages, your violation of these Terms, or your violation of law or third-party rights.

18. Governing law and disputes

These Terms are governed by Florida law, without regard to conflicts rules. Exclusive venue for disputes is the state or federal courts located in Broward County, Florida, and each party consents to personal jurisdiction there.

19. Changes to these Terms

We may update these Terms; material changes will be announced in the app or by email at least 30 days before taking effect. Continued use after the effective date is acceptance. If you don't agree, cancel and export your data before the changes take effect.

20. Miscellany

These Terms plus the Privacy Policy are the entire agreement. If a provision is unenforceable, the rest stands. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them. No waiver is implied by inaction. Notices to you may be given in-app or to your account email; notices to us go to [email protected], or by mail to the address below.

Ardeo Labs LLC